Frequently asked questions
What is the burn time on your candles?
Our 9 OZ candles have a 45-50 hours burn time.
What is your return policy?
Due to the nature of our products, all sales are final. We do not give out refunds at any time. If you receive your order and see that the candle has been broken/damaged, please email email@example.com within 2 days with a photograph of how your order was received, we will then look into your order and get back to you within 48 hours.
What kind of delays should I expect due to COVID-19?
Unfortunately due to COVID-19, there have been very high delays with shipments. Right now we have been experiencing delays up to 45-60 days however most shipments have not taken longer that 14 days. These shipping delays account for all types of shipping options. Thank you for your patience during this time!
Do you sell wholesale?
Yes we do! We love sharing our products with new stockists, please email firstname.lastname@example.org with your wholesale enquiries.
Do you offer local pick up?
Yes we do! Just choose the option at checkout and you will be sent a confirmation email to let you know that we have recieved your order. Once it is ready we will send you an email to let you know along with details on what to do once you have reached our studio. Our studio is located at 510 Clark Drive, Vancouver and you will need to go there to pick it up.
What can I do to ensure that I'm safely burning and caring for my candle?
Candle care and safety is VERY important and can prevent accidents, burns, and fires. Here are our must do's to prevent anything going wrong:
What should I do if my order is shipped and I want to change my address?
Unfortunatly we are unable to make changes to addresses on orders that have already shipped.
Why hasn't my order shipped yet?
We always do our best to ship orders within 5 business days of receiving them. Most times we are able to get orders shipped within 48 hours but during busier peak times it may take longer.