FAQ'S

Frequently asked questions

What is the burn time on your candles?


Our 9 OZ candles have a 45-50 hours burn time.




What is your return policy?


Due to the nature of our products, all sales are final. We do not give out refunds at any time. If you receive your order and see that the candle has been broken/damaged, please email hello@kiligcandleco.com within 2 days with a photograph of how your order was received, we will then look into your order and get back to you within 48 hours.




What kind of delays should I expect due to COVID-19?


Unfortunately due to COVID-19, there have been very high delays with shipments. Right now we have been experiencing delays up to 45-60 days however most shipments have not taken longer that 14 days. These shipping delays account for all types of shipping options. Thank you for your patience during this time!




Do you sell wholesale?


Yes we do! We love sharing our products with new stockists, please email hello@kiligcandleco.com with your wholesale enquiries.




Do you offer local pick up?


Yes we do! Just choose the option at checkout and you will be sent a confirmation email to let you know that we have recieved your order. Once it is ready we will send you an email to let you know along with details on what to do once you have reached our studio. Our studio is located at 510 Clark Drive, Vancouver and you will need to go there to pick it up. Our local pick up schedule is as follows: Tuesday: 12 noon- 4 PM Friday: 12 noon- 4 PM Saturday: 12 noon- 4 PM Sunday: 12 noon- 4 PM Local Pick Up starts on April 6. Please note that there will be no local pick up on April 9, 13, 17, 18, 24, 25, 30, May 1.